Ger M Koole: search on Z-Library

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1

A call for exploratory data analysis in revenue management forecasting: a case study of a small and independent hotel in The Netherlands

Sierag, Dirk, Rest, Jean Pierre Van Der, Koole, Ger, Mei, Rob Van Der, Zwart, Bert

Journal:

International Journal of Revenue Management

Year:

2017

Language:

english

File:

PDF, 2.67 MB

english, 2017

2

Telephone Call Centers: Tutorial, Review, and Research Prospects

Gans, Noah, Koole, Ger, Mandelbaum, Avishai

Journal:

Manufacturing & Service Operations Management

Year:

2003

Language:

english

File:

PDF, 1.23 MB

english, 2003

3

Marked Point Processes as Limits of Markovian Arrival Streams

Søren Asmussen and Ger Koole

Journal:

Journal of Applied Probability

Year:

1993

Language:

english

File:

PDF, 853 KB

english, 1993

4

Online scheduling policies for multiclass call centers with impatient customers

Oualid Jouini, Auke Pot, Ger Koole, Yves Dallery

Journal:

European Journal of Operational Research

Year:

2010

Language:

english

File:

PDF, 410 KB

english, 2010

5

Simple Methods for Shift Scheduling in Multiskill Call Centers

Bhulai, Sandjai, Koole, Ger, Pot, Auke

Journal:

Manufacturing & Service Operations Management

Year:

2008

Language:

english

File:

PDF, 177 KB

english, 2008

6

TECHNICAL NOTE—A Note on Profit Maximization and Monotonicity for Inbound Call Centers

Koole, Ger, Pot, Auke

Journal:

Operations Research

Year:

2011

Language:

english

File:

PDF, 187 KB

english, 2011

7

Managing uncertainty in call centres using Poisson mixtures

Geurt Jongbloed, Ger Koole

Journal:

Applied Stochastic Models in Business and Industry

Year:

2001

Language:

english

File:

PDF, 144 KB

english, 2001

8

Queueing Models of Call Centers: An Introduction

Ger Koole, Avishai Mandelbaum

Journal:

Annals of Operations Research

Year:

2002

Language:

english

File:

PDF, 175 KB

english, 2002

9

Booking horizon forecasting with dynamic updating: A case study of hotel reservation data

Alwin Haensel, Ger Koole

Journal:

International Journal of Forecasting

Year:

2011

Language:

english

File:

PDF, 596 KB

english, 2011

10

[IEEE 2013 5th International Conference on Modeling, Simulation and Applied Optimization (ICMSAO 2013) - Hammamet (2013.4.28-2013.4.30)] 2013 5th International Conference on Modeling, Simulation and Applied Optimization (ICMSAO) - Imbricating tasks in a multichannel contact center

Legros, Benjamin, Iouini, Oualid, Koole, Ger

Year:

2013

Language:

english

File:

PDF, 715 KB

english, 2013

11

Estimating unconstrained demand rate functions using customer choice sets

Haensel, Alwin, Koole, Ger

Journal:

Journal of Revenue and Pricing Management

Year:

2011

Language:

english

File:

PDF, 324 KB

english, 2011

12

Service-Level Variability of Inbound Call Centers

Roubos, Alex, Koole, Ger, Stolletz, Raik

Journal:

Manufacturing & Service Operations Management

Year:

2012

Language:

english

File:

PDF, 386 KB

english, 2012

13

Optimal Transmission Policies for Noisy Channels

Ger Koole, Zhen Liu and Rhonda Righter

Journal:

Operations Research

Year:

2001

Language:

english

File:

PDF, 415 KB

english, 2001

14

Introduction to the Special Issue on Call Center Management

Journal:

Management Science

Year:

2008

Language:

english

File:

PDF, 65 KB

english, 2008

15

Buffering locations in retail deliveries

Erkin, MSc. Dmitrii, Dugundji, Dr. Elenna, Ger Koole, Prof. Dr., Joaquim Gromicho, Prof. Dr., van der Mei, Prof. Dr. Rob

Journal:

Procedia Computer Science

Year:

2019

Language:

english

File:

PDF, 335 KB

english, 2019

16

An adaptive priority policy for radiotherapy scheduling

Li, Siqiao, Koole, Ger, Xie, Xiaolan

Journal:

Flexible Services and Manufacturing Journal

Year:

2019

Language:

english

File:

PDF, 1.79 MB

english, 2019

17

[IEEE 2019 Winter Simulation Conference (WSC) - National Harbor, MD, USA (2019.12.8-2019.12.11)] 2019 Winter Simulation Conference (WSC) - A Simple Solution for Optimizing Weekly Agent Scheduling in a Multi-Skill Multi-Channel Contact Center

Li, Siqiao, Koole, Ger, Jouini, Oualid

Year:

2019

Language:

english

File:

PDF, 1.06 MB

english, 2019

18

Optimal server assignment in the case of service times with monotone failure rates

Journal:

Systems & Control Letters

Year:

1993

Language:

english

File:

PDF, 357 KB

english, 1993

19

Control of a random walk with noisy delayed information

Eitan Altman, Ger Koole

Journal:

Systems & Control Letters

Year:

1995

Language:

english

File:

PDF, 405 KB

english, 1995

20

A simple proof of the optimality of a threshold policy in a two-server queueing system

Journal:

Systems & Control Letters

Year:

1995

Language:

english

File:

PDF, 188 KB

english, 1995

21

Optimal repairman assignment in two symmetric maintenance models

Journal:

European Journal of Operational Research

Year:

1995

Language:

english

File:

PDF, 508 KB

english, 1995

22

Optimising a general repair kit problem with a service constraint

Marco Bijvank, Ger Koole, Iris F.A. Vis

Journal:

European Journal of Operational Research

Year:

2010

Language:

english

File:

PDF, 489 KB

english, 2010

23

Workload minimization in re-entrant lines

Ger Koole, Auke Pot

Journal:

European Journal of Operational Research

Year:

2006

Language:

english

File:

PDF, 253 KB

english, 2006

24

Approximating multi-skill blocking systems by HyperExponential Decomposition

Geert Jan Franx, Ger Koole, Auke Pot

Journal:

Performance Evaluation

Year:

2006

Language:

english

File:

PDF, 582 KB

english, 2006

25

On the convergence of the power series algorithm

Gerard Hooghiemstra, Ger Koole

Journal:

Performance Evaluation

Year:

2000

Language:

english

File:

PDF, 164 KB

english, 2000

26

A transformation method for stochastic control problems with partial observations

Journal:

Systems & Control Letters

Year:

1998

Language:

english

File:

PDF, 101 KB

english, 1998

27

Assigning a single server to inhomogeneous queues with switching costs

Journal:

Theoretical Computer Science

Year:

1997

Language:

english

File:

PDF, 882 KB

english, 1997

28

An evaluation of a Shockroom located CT scanner: a randomized study of early assessment by CT scanning in trauma patients in the bi-located trauma center North-West Netherlands (REACT trial)

Teun P Saltzherr, PH Ping Fung Kon Jin, Fred C Bakker, Kees J Ponsen, Jan SK Luitse, Mark Scholing, Georgios F Giannakopoulos, Ludo FM Beenen, C Pieter Henny, Ger M Koole, Hans B Reitsma, Marcel GW Di

Journal:

BMC Emergency Medicine

Year:

2008

Language:

english

File:

PDF, 437 KB

english, 2008

29

Scheduling a repairman in a finite source system

Ger Koole, Martin Vrijenhoek

Journal:

Mathematical Methods of Operations Research

Year:

1996

Language:

english

File:

PDF, 547 KB

english, 1996

30

Optimal control in light traffic Markov decision processes

Ger Koole, Olaf Passchier

Journal:

Mathematical Methods of Operations Research

Year:

1997

Language:

english

File:

PDF, 623 KB

english, 1997

31

Stochastic scheduling with event-based dynamic programming

Journal:

Mathematical Methods of Operations Research

Year:

2000

Language:

english

File:

PDF, 120 KB

english, 2000

32

On the bias vector of a two-class preemptive priority queue

Robin Groenevelt, Ger Koole, Philippe Nain

Journal:

Mathematical Methods of Operations Research

Year:

2002

Language:

english

File:

PDF, 122 KB

english, 2002

33

Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters

Tania Jiménez, Ger Koole

Journal:

Year:

2004

Language:

english

File:

PDF, 454 KB

english, 2004

34

Optimal outpatient appointment scheduling

Guido C. Kaandorp, Ger Koole

Journal:

Health Care Management Science

Year:

2007

Language:

english

File:

PDF, 587 KB

english, 2007

35

Resource allocation in grid computing

Ger Koole, Rhonda Righter

Journal:

Journal of Scheduling

Year:

2008

Language:

english

File:

PDF, 342 KB

english, 2008

36

Dynamic control of a single-server system with

Douglas G. Down, Ger Koole, Mark E. Lewis

Journal:

Queueing Systems

Year:

2011

Language:

english

File:

PDF, 603 KB

english, 2011

37

The message delay in mobile ad hoc networks

Robin Groenevelt, Philippe Nain, Ger Koole

Journal:

Performance Evaluation

Year:

2005

Language:

english

File:

PDF, 765 KB

english, 2005

38

A prediction method for job runtimes on shared processors: Survey, statistical analysis and new avenues

Menno Dobber, Rob van der Mei, Ger Koole

Journal:

Performance Evaluation

Year:

2007

Language:

english

File:

PDF, 2.40 MB

english, 2007

39

On the value function of a priority queue with an application to a controlled polling model

Ger Koole, Philippe Nain

Journal:

Queueing Systems

Year:

2000

Language:

english

File:

PDF, 133 KB

english, 2000

40

Optimal control of tandem reentrant queues

Ger Koole, Rhonda Righter

Journal:

Queueing Systems

Year:

1998

Language:

english

File:

PDF, 116 KB

english, 1998

41

Structural results for the control of queueing systems using event-based dynamic programming

Journal:

Queueing Systems

Year:

1998

Language:

english

File:

PDF, 130 KB

english, 1998

42

An Explicit Solution for the Value Function of a Priority Queue

Ger Koole, Philippe Nain

Journal:

Queueing Systems

Year:

2004

Language:

english

File:

PDF, 232 KB

english, 2004

43

Staffing a call center with uncertain non-stationary arrival rate and flexibility

Liao, Shuangqing, Koole, Ger, Delft, Christian, Jouini, Oualid

Journal:

Year:

2012

Language:

english

File:

PDF, 458 KB

english, 2012

44

Estimating unconstrained customer choice set demand: A case study on airline reservation data

Haensel, Alwin, Koole, Ger, Erdman, Jeroen

Journal:

Journal of Choice Modelling

Year:

2011

Language:

english

File:

PDF, 329 KB

english, 2011

45

The μ c-Rule Is Not Optimal in the Second Node of the Tandem Queue: A Counterexample

Arie Hordijk and Ger Koole

Journal:

Advances in Applied Probability

Year:

1992

Language:

english

File:

PDF, 374 KB

english, 1992

46

On the Optimality of Lept and μ c Rules for Parallel Processors and Dependent Arrival Processes

Arie Hordijk and Ger Koole

Journal:

Advances in Applied Probability

Year:

1993

Language:

english

File:

PDF, 1.64 MB

english, 1993

47

Optimal outpatient appointment scheduling with emergency arrivals and general service times

Koeleman, Paulien M., Koole, Ger M.

Journal:

IIE Transactions on Healthcare Systems Engineering

Year:

2012

Language:

english

File:

PDF, 610 KB

english, 2012

48

On submodular value functions and complex dynamic programming

Altman, Eitan, Koole, Ger

Journal:

Communications in Statistics Stochastic Models

Year:

1998

Language:

english

File:

PDF, 978 KB

english, 1998

49

Optimal Shift Scheduling with a Global Service Level Constraint

Koole, Ger, van der Sluis, Erik

Journal:

IIE Transactions

Year:

2003

Language:

english

File:

PDF, 414 KB

english, 2003

50

Performance indicators for call centers with impatient customers

Jouini, Oualid, Koole, Ger, Roubos, Alex

Journal:

IIE Transactions

Year:

2013

Language:

english

File:

PDF, 535 KB

english, 2013